We always do our best to ensure orders are processed correctly, however, sometimes mistakes do occur and we are keen to resolve them for you as quickly as possible.
If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.
We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase.
To arrange a return, refund or replacement:
Call our Customer Care Team on 02086164735 or email them at firstname.lastname@example.org.
Please include the following information:
- Email Address
- Order Number
- Product Code
- Reason for return
Please also include whether you would like a refund, an exchange or a replacement.
Please send your items to:
41 Ben Jonson Road
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.
Oil custom filled products in clear or crystal bottles are exempt.
RECEIVING A REFUND
When returning goods to customer services or in-store, refunds will be paid to the same method of payment used on the original order. The refund value will be for the price paid when the order was placed.