Delivery & Returns

DELIVERY AND RETURNS POLICY

We offer a tailored delivery and return policy for our customers. We aim to help to the best of our abilities. In case you ever need it, please find the terms and conditions as follows:

Delivery

We offer UK FREE DELIVERY in a broad majority of our products, excepted burners due to their volume. We charge a flat rate of £5 for delivery within the United Kingdom for burners only. All other products apply to our UK FREE DELIVERY policy. We aim to dispatch all items within 24 hours, therefore your purchase will be delivered to your shipping address within 2-4 working days on UK FREE DELIVERY. Shall you want your product delivered earlier than 48 hours, please get in touch with our customer support team to assess you on the shipping rates for fast delivery within the UK.  We take care of every single packaging with caution and make sure all handling instructions are followed step by step, so you can get your purchase on time and in excellent conditions.

Returns

We will always do our best to ensure that you receive the right product ordered. Sometimes, however, mistakes do happen and we are keen to resolve them for you as quickly as possible. Please call our Customer Care Team on 02086164735 to arrange a return, refund or replacement, or email them at sales@sunnamusk.com. Please, state or include the following information: name, email address, order number, product code and reason for return. Then let us know whether you would like a refund, an exchange or a replacement. Refund, exchange or replacement are processes when we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened and resaleable with original packaging, and are securely sent.  We offer a full refund and exchange on packaged, sealed items that are received in a resaleable condition within 7 working days of purchase.  Exceptions are custom filled bottles in regular or crystal bottles for gifts.  Please send items by Royal Mail, either 1st or 2nd class, retaining proof of postage, to:

Sunnamusk
Unit 56 Pedley Street
London
E1 5BW

Refunds will always be processed by the original payment method.

Payment Refund

When returning goods to customer services or in store, refunds will be paid onto the same method of payment used on the original order.  The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

Returning products in Store and Proof of Purchase

All online customers will receive a proof of purchase email when their order has been dispatched. Please use this if you wish to return an item to one of our stores. Stores are unable to process returns without proof of purchase, besides the confirmation of the online store sales department. Please, make sure our online sales department is aware of your in store return before proceeding.

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