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Delivery

Important Notice: Potential Shipping Delays Due to Upcoming Bank Holidays

We would like to inform you that due to the upcoming bank holiday weekend, there may be potential delays in the processing and shipment of orders. Please be aware of the following holiday schedule:

Good Friday: Friday, March 29, 2024
Saturday, March 30, 2024
Easter Sunday: Sunday, March 31, 2024
Easter Monday: Monday, April 1, 2024


During this time, our warehouse and office will be closed, which may impact order processing and shipping times. Rest assured, our team will work diligently to minimise any disruptions and ensure that your orders are processed and shipped promptly upon our return.

We apologise for any inconvenience this may cause and appreciate your patience and understanding. Should you have any questions or concerns regarding your order, please feel free to reach out to our customer support team for assistance.

Thank you for your continued support and understanding.

Important Shipping Notice for Eid Celebration:

Dear Valued Customers,

As Eid approaches, we understand the significance of timely deliveries to ensure your celebrations are seamless and joyous. We strive to fulfill orders promptly to accommodate your needs.

Please be advised that orders placed after Wednesday, April 3rd, may encounter delays in delivery. While we make every effort to dispatch orders swiftly, we regret to inform you that we cannot guarantee delivery in time for Eid for orders placed after this date.

To avoid disappointment, we encourage you to place your orders at your earliest convenience. Our team is dedicated to processing and dispatching orders efficiently to serve you better during this festive season.

Thank you for your understanding and continued support.

We regret to say that due to current circumstances, we have temporarily suspended international shipping services for our customers. We apologise for any inconvenience this may cause and appreciate your understanding. We are actively monitoring the situation and hope to resume international shipping as soon as possible. Customers within France, Germany, Netherlands and Sweden can still purchase from their respective sites.

Please find our UK Delivery rates below. Delivery is free for orders over £50.

  • UK Standard Delivery (4-5 Working Days) – Free over £50
  • UK Second Class Delivery (2-4 Working Days) – £3.95
  • UK First Class Delivery (1-3 Working Days) – £5.95
  • UK Express Delivery (1-2 Working Days, weekdays only) – £9.95

We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using express delivery, orders must be placed before 1pm.

We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Express delivery orders received after Friday 1pm will be processed on the next working day (Monday).

POTENTIAL SHIPPING DELAYS

Due to the recent Royal Mail strikes, your order delivery may be delayed. We apologise for any inconvenience caused, and we appreciate your understanding.

We encourage you to make your holiday purchases as soon as possible to avoid disappointment.

Although Royal Mail have not updated any tracking information, most orders are already in transit and we hope they will be delivered soon. 

Please refer to your orders page on our website for future updates. We will also send a confirmation email as soon as your order ships.

If there is anything else we can do to further assist you please email us at online@sunnamusk.com or reach out to our team via Live Chat on our website. 

  

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